Thursday, 7 March 2013

Ulster Bank Computer Problems - Again!

I woke up this morning to hear that Ulster Bank Limited and its parent, RBS, had had overnight computer problems with customers being unable to withdraw money from ATMs and avail of telephone banking. This brought back memories of last summer's debacle when Ulster Bank customers' accounts were affected for weeks on end following on from a computer upgrade on 19th June.

One would have thought that the Bank would have put suitable backup systems in place to ensure that customers would not suffer down time again. It appears not. Thankfully however the present glitch appears to have been corrected within a few hours. It will however cause certain customers to question their loyalty to the Bank. Is the Bank's computer software prone to malfunction? To err may be human, but we are talking about machines here!
I checked my account with the Ulster Bank on line this morning. I was able to access it without any problem and unfortunately there were no strange seven figure credits.

No comments:

Post a Comment