Wednesday, 4 December 2013

That won't do nicely Ulster Bank

Yet again Ulster Bank and its parent, (RBS) have been having problems with their computer systems. Internet banking hasn't been accessible; credit and debit cards haven't been accepted and money could not be accessed from cash points.


Apologies have of course been forthcoming with some poor member of staff being wheeled out in what is becoming a very familiar damage limitation exercise. Even his lordship, ( well maybe the next birthday honours!) the Chief Executive has thought it appropriate to apologise.


Compensation has been promised for, "those left out of pocket due to these systems problems." The 2012 computer shutdown cost the Ulster Bank some £18 million in compensation payments to customers. The glitches may have been fixed or patched over more rapidly this time, but I suspect that the loss of confidence and even anger which this most recent debacle has engendered may result in consequential losses for Ulster Bank which far exceed that figure of £18 million.


It is rather disconcerting to hear RBS's Director of Customer Relations announce ,"that the Group still did not know the cause of the glitch." Will the problem reoccur?


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